PRIVACY POLICY
Effective Date: April 10, 2025
This Privacy Policy (“Policy”) explains how PuffDXB collects, uses, and safeguards your personal information. By accessing our website or using our services, you agree to the practices described below.
1. INTRODUCTION
1.1 ABOUT PUFFDXB
PuffDXB is a UAE-based online marketplace specializing in vape and shisha-related products, including:
Disposable vapes
Vape devices and e-liquids
Shisha flavors & molasses
Hookah sets
Accessories
As a platform, PuffDXB does not directly manufacture or sell products. Instead, we collaborate with licensed and verified third-party vendors who list their products on our marketplace. Orders are fulfilled by these vendors, and PuffDXB ensures that only reliable and quality-driven partners are onboarded.
1.2 AGE RESTRICTION
You must be 18 years or older to purchase from PuffDXB. Age verification will be conducted at the time of delivery. If valid proof of age is not provided, the order will be canceled and will not be delivered.
2. CONTACT INFORMATION
Business Name: PuffDXB
Address: Jumerirah village circle ,Dubai, UAE
Email: puffdxb77@gmail.com
Website: www.puffdxb.com
3. INFORMATION WE COLLECT
3.1 INFORMATION YOU PROVIDE
When you create an account or place an order, we may collect:
Full name
Contact number
Email address
Shipping and billing address
Order and transaction history
3.2 USAGE DATA AND COOKIES
We automatically collect certain data, including:
IP address and browser type
Device information
Pages visited and time spent
Cookies and tracking technologies
Cookies help us enhance your browsing experience, personalize content, and improve our website functionality. You may adjust your cookie preferences through your browser settings.
4. HOW WE USE YOUR INFORMATION
We use your personal information to:
Fulfill and deliver your orders
Send order and transaction-related communications
Improve our website, platform, and services
Prevent fraud or unauthorized activity
Provide customer support and resolve inquiries
Conduct non-personalized marketing and SEO activities
Ensure compliance with UAE laws and regulations
5. USER ACCOUNT AND DATA RETENTION
You may delete your PuffDXB account at any time. Once deleted, all personal data will be permanently removed in line with Shopify’s data protection protocol.
We retain personal information only for as long as necessary to provide services or meet legal obligations. Once your account is deleted, no personal data is stored.
6. THIRD-PARTY SERVICES
6.1 Vendor Collaboration
PuffDXB works exclusively with licensed and verified vape vendors across the UAE. These vendors are responsible for product listings and fulfillment. PuffDXB ensures that only quality-driven and compliant vendors are onboarded.
6.2 Shipping & Fulfillment
We coordinate deliveries through trusted UAE-based logistics partners to guarantee safe, timely, and reliable order fulfillment.
6.3 Other Third Parties
Your data may be shared with:
| Purpose | Parties Involved |
|---|---|
| Order fulfillment | Licensed UAE shipping partners |
| Payment processing | Verified third-party payment gateways |
| Platform infrastructure | Shopify, analytics, and performance monitoring tools |
7. SHIPPING AND PAYMENT INFORMATION
7.1 Shipping
Delivery across UAE except Dubai: AED 40 (1–2 business days)
Same-day delivery (Dubai): AED 25
Order cutoff: 4:00 PM for same-day deliveries
7.2 Payment Methods
PuffDXB provides secure and flexible payment options:
Online payments through UAE-approved gateways
Cash on Delivery (COD) for select locations and order values
PayPal available upon request in certain cases
WhatsApp orders: Customers receive a secure payment link via our licensed gateway
Note: Advance payment may be required in some cases to confirm orders. COD remains available for eligible transactions.
8. STORE ACCESSIBILITY AND JURISDICTION
While our website can be accessed globally for browsing, checkout and delivery services are available only within the UAE. Orders placed from outside the UAE will not be processed.
9. CHILDREN’S PRIVACY
PuffDXB is intended for individuals 18 years and older. We do not knowingly collect personal data from minors. If a child’s information is found in our system, please contact us for immediate removal.
10. DATA SECURITY
We use SSL encryption, restricted access controls, and system monitoring to safeguard your information. While we follow best practices, no online system can guarantee absolute security. Customers are advised to keep their login credentials confidential.
11. YOUR RIGHTS
As a PuffDXB customer, you may:
Access your stored personal information
Request deletion by closing your account
Correct or update inaccurate information
Unsubscribe from marketing emails
Contact us for privacy-related concerns
All requests can be submitted to support@puffdxb.com. Identity verification may be required.
12. THIRD-PARTY LINKS
Our website may include links to third-party websites or platforms. PuffDXB is not responsible for the privacy practices or content of these external sites. Customers are encouraged to review the privacy policies of third parties before engaging.
13. POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in laws, operations, or services. The most recent version will always be available on our website, with the Effective Date clearly displayed at the top.
14. CONSENT
By using PuffDXB, creating an account, or making a purchase, you acknowledge and consent to the terms of this Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: puffdxb77@gmail.com
🌐 Website: www.puffdxb.com