Privacy Policy

Effective Date: April 2025 | Last Updated: 2026

At Puff DXB, we respect your privacy and are committed to safeguarding your personal data in full compliance with UAE Federal Decree-Law No. 45 on Personal Data Protection (PDPL). This policy outlines how your information is collected, protected, and used.

1. Information We Collect

Order & Delivery Data: Name, delivery address across the UAE, mobile contact number, and email address necessary to fulfill your order.
Age Verification Records: Data confirming that purchasers meet the statutory legal age requirement under UAE tobacco regulations.
Payment Processing: Transaction statuses handled through PCI-DSS certified UAE payment gateways and Cash on Delivery logistics. We do not store raw credit card details.

2. How We Use Your Data

To process, dispatch, and deliver your orders accurately.
To send real-time order tracking notifications and WhatsApp delivery updates.
To detect and prevent fraudulent transactions and maintain platform security.

3. Data Protection & Sharing Safeguards

We will never sell, lease, or monetize your personal details or purchasing history to third-party data brokers or marketing lists.
Information is shared strictly with licensed UAE logistics partners solely for courier delivery fulfillment.
All data transmission is encrypted via standard 256-bit SSL/TLS security protocols.